Billing Inquires

Have a Question about your bill?
The most commonly asked questions and answers about your premium billing, payment options and policy changes are listed below to assist you:

Is my premium outstanding?
How much is owing and for what period?
When is my premium due?
For answers to these questions, please call CBIA's Head Office on our toll free line at 1-800-267-2242.

Can I change my premium option?
Yes, you can choose one of the various payment options by calling us at:
1-800-267-2242.

Your options are as follows:
A. Monthly payments through a preauthorized cheque plan.
B. Quarterly payments on the first of December, March, June and September.
C. Semi-annual payments due the first of December and June.
D. Annual payments due on Dec 1st.

The CBIA also accepts "telephone banking" payments with all major banks. If you already have this service, you can access our account as "CBA Insurance" or "Canadian Bar Insurance Association". To arrange this service please contact your local bank or trust company.

If my payment is due on the first of the month, is there a grace period?
Yes, you have 30 days to make your payment.

Why was my premium increased?
There may be 4 reasons why your premium increased:
1. Term Life and Disability premiums are set in 5 year age bands, so when you enter a higher age band, your premium rate increases.
2. Your premium will increase if you become a smoker. You are required to notify the CBIA of changes in your smoking status annually. If you have stopped smoking for 12 months or longer, you may qualify for nonsmoker rates and a discount.
3. A recent change in coverage has taken place.
4. Your premiums may have increased due to an overall rate change by the CBIA.

How do I change my banking information on my preauthorized cheque plan?
Please fax us at 416-488-2254 a sample void cheque from your new account with instructions to change your bank. Please be sure to include your CBIA account number.

Can I pay by credit card?
Due to the additional cost of such a program, the CBIA does not accept credit card payments.

Can I pay my quarterly or semi-annual premium by preauthorized cheque?
This method of payment is unavailable, you may wish to consider our "telephone banking" option or monthly plan.

How do I increase or decrease my coverage?
Please contact your local authorized CBIA representative.

Who is my beneficiary? or I would like to change my beneficiary.
Please contact your local authorized CBIA representative.

I want to cancel my coverage, what is required?
The CBIA requires an original signed letter from the policy owner. It can be mailed to our Head Office or your local representative.

How do I submit a claim on my disability coverage?
Contact CBIA's Head Office toll free at 1-800-267-2242 or by fax at 416-488-2254.

If your question isn't on this page, please feel free to contact our customer service line at 1-800-267-2242 or contact us by email at custserv@barinsurance.com

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